Refund Policy

Last updated: December 2025

This Refund Policy applies to the POD Mockup Uploader app and other related services operated by PrntFlow ("we", "our", or "us").

Important: All app subscriptions and charges are processed through Shopify's Billing system, not directly by PrntFlow. This means:

  • • You are billed via your Shopify account.
  • • Any approved refunds are issued through Shopify to your original payment method, subject to Shopify's own processing timelines.
  • • We do not currently offer a blanket "30‑day money‑back guarantee." However, we do review refund requests in good faith.

1. Billing and Subscriptions

  • • All recurring charges for POD Mockup Uploader are created and managed using Shopify's app billing.
  • • You can view active subscriptions and app charges in your Shopify admin under Settings → Billing or in the app's plan selection page.

2. Cancelling Your Subscription

You can cancel your subscription at any time:

  • • Uninstall the app from your Shopify admin, or
  • • Change or downgrade your plan from within the app (if multiple plans are available).

When you cancel:

  • • Your current plan generally remains active until the end of the current billing period, as determined by Shopify.
  • • No partial‑period refunds are provided for cancellations unless we approve a refund as described below.
  • • You retain access to paid features until your billing period ends, after which access is removed.

3. Refunds

Refunds are not guaranteed but may be granted on a case‑by‑case basis, for example in situations such as:

  • • Duplicate charges or clear billing errors
  • • Technical issues that prevent you from using the core functionality of the app, where:
    • ◦ You have contacted us for support, and
    • ◦ We have been unable to resolve the issue in a reasonable time
  • • Accidental upgrade or installation, if reported promptly and the app has not been meaningfully used

We typically do not issue refunds for:

  • • Change of mind after a period of normal use
  • • Lack of use of the app when it was functioning as described
  • • Cancellations requested near or after the end of a billing period

Any approved refund will be processed through Shopify, not directly by PrntFlow. The actual time to see the refund on your statement depends on Shopify and your payment provider.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact us:

Email: support@prntflow.com

Subject line: Refund Request – [Your Store URL]

Please include:

  • • Your Shopify store URL (for example, yourstore.myshopify.com)
  • • The app plan or charge you're requesting a refund for
  • • The approximate charge date
  • • A brief description of the issue (for example, duplicate billing, technical error)

We review refund requests as quickly as possible and will let you know whether your request is approved, partially approved, or declined.

5. Contact

For refund requests or billing questions, you can reach us at:

PrntFlow – Billing Support
Email: support@prntflow.com